AVSAR engages itself to carry out these terms of a contract and stipulates the following conditions during the term of a contract. It is understood that each contract will modify these terms and conditions to some extent so that both parties can be satisfied with the following contract stipulations.

Confidentiality

We guarantee the highest levels of protection for the data received from our customers. We are ready to sign any Non-Disclosure Agreement in any form that the customer desires.

Property Rights for Produced Materials

All materials, produced by AVSAR in the course of project, e.g. software, source code, data structures, documentation, design options, etc., fully belong to the customer.

AVSAR is obliged not to use the materials produced in the course of this project in the fulfillment or execution of orders for other clients. After project completion all materials will be transferred to the customer and after the end of the 30 day support period and the customer's confirmation of the project's end, all electronic and hard copies of this data will be purged.

We are ready to consider additional conditions pertinent to our customer's ownership rights.

Warranty and Product Maintenance

• Common. AVSAR guarantees that the final product version complies fully with the initial project specifications.
• 30 days cost-free bug fixing. AVSAR offers customers 30 days of cost-free support and bug fixing. This 30 day period begins after the final product release to the customer. During this time all bugs found by the customer will be fixed free of charge. The final release occurs only once the customer is satisfied that the work is completed.
• Product maintenance. If necessary, we will offer the customer paid support services for a completed product, like the modification of the product or the creation of successive versions. Other tasks that might fall under this category are product setup, customization, and administration on the Customer's servers.
• Support team. Bug fixing and product support are carried out by the same specialists who participated in the project's development, therefore, these tasks will be completed with maximum speed and quality.

Feel free to contact us if you need more detailed information concerning our work rules and conditions.

Customer Interaction during Project Development

The primary mode of communication with the customer during the project will be e-mail. Telephone conversations, teleconferences and real-time Internet chat (ICQ, etc) are also available as communication tools. When necessary, it might be possible to organize visits of specialists to the customer site or vice-versa.

• Language of interaction. All interactions with a client are carried out in English.
• Time of interaction. Interaction between the customer and the AVSAR project team can take place from 8:00 AM GMT to 16:00 PM GMT (from 4:00 AM EST to 12:00 PM EST). Therefore it is possible to allocate convenient interaction time slots both for USA and European customers. We guarantee that any mail received from the customer during this time slot will be processed immediately.
• Project progress. AVSAR is ready to supply the customer with any data on the state of the project. Based on our experience, we believe that the best means for such interaction are regular reports and conferences, as well as sending the intermediate results to the customer for evaluation.
• Regular reports. AVSAR is ready to supply the customer with regular reports (daily, once every three days, weekly, etc.) on the state of any part of the project at any level of detail.
• Regular conferences. AVSAR is ready to hold regular, real-time conferences (once every three days, weekly, etc.) with a Customer, in order to provide detailed reports on the state of the project, and to discuss questions the customer might have.
• Intermediate output. AVSAR is ready to provide the customer with intermediate product versions on a weekly basis, or any other schedule that the customer desires.

We understand that solid communication between our teams is the cornerstone of a successful project, therefore we will work to create an interaction schedule is most convenient the customer.